General Terms and Conditions (GTC)

Power Pro Nutrition GmbH – pwrpro.ch Version 2.0, valid from 9 September 2026

1. Scope and Provider

1.1 These General Terms and Conditions (hereinafter ‘GTC’) apply to all orders placed via the online shop pwrpro.ch, as well as to orders placed by email: info@pwrpro.ch or by telephone: +41 56 300 00 50 between

Power Pro Nutrition GmbH Krummenlandstrasse 27 5107 Schinznach-Dorf, Switzerland VAT No.:CHE-389.234.452
Email: info@pwrpro.ch

(hereinafter ‘PWR Pro’ or ‘the Seller’) and the customer (hereinafter ‘the Customer’).

1.2 PWR Pro is the owner of the PWR Pro trademark. The company’s own-brand products are manufactured to PWR Pro’s specifications by certified contract manufacturers and are stored and dispatched from its own warehouse in Switzerland. In addition, PWR Pro acts as a distributor for products from selected third-party brands.

1.3 The version of these General Terms and Conditions published in the online shop at the time the order is placed shall apply. By submitting the order, the customer agrees to these General Terms and Conditions.

1.4 Any deviating or supplementary terms and conditions of the customer are rejected; they shall only apply if PWR Pro expressly agrees to them in writing. Individual written agreements take precedence over these General Terms and Conditions.

1.5 For resellers, gyms and other business customers, the separate dealer or B2B terms and conditions take precedence; these General Terms and Conditions apply in addition.

2. Customers and legal capacity

2.1 Orders may only be placed by persons with full legal capacity who are aged 18 or over.

2.2 A consumer is defined as any person who enters into the contract for purposes that cannot be attributed to their professional or commercial activities. All other customers are deemed to be business customers.

2.3 Deliveries are made in quantities customary for domestic use. PWR Pro reserves the right to limit order quantities or to refuse orders without giving reasons, in particular where there is a suspicion of commercial resale without a corresponding agreement.

3. Conclusion of the contract

3.1 The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

3.2 The customer adds the desired products to the shopping basket, completes the checkout process and, by clicking on ‘Place order with obligation to pay’, submits a binding offer to conclude a sales contract. Before submitting the order, the customer can check all the details entered and correct them using the standard browser and form functions.

3.3 Receipt of the order will be confirmed to the customer immediately by email (order confirmation). This confirmation merely documents receipt and does not yet constitute acceptance of the offer.

3.4 The contract of sale is concluded upon confirmation of dispatch or upon delivery of the goods, but at the latest when the chosen payment method is debited. In the case of payment in advance, the contract is concluded upon confirmation of the order by PWR Pro.

3.5 PWR Pro may, in particular, refuse to accept an order in the event of unavailability, obvious errors in pricing or presentation, suspected misuse, or a negative credit check. In such cases, any payments already made will be refunded in full without delay. The right to rescind the contract on the grounds of mistake (Art. 23 et seq. OR) remains reserved.

3.6 The text of the contract is stored by PWR Pro. Order details and the Terms and Conditions are sent to the customer by email; registered customers can view their orders in their customer account.

4. Prices

4.1 All prices are quoted in Swiss francs (CHF) and include statutory value added tax (currently 2.6% on food and food supplements, 8.1% on other products).

4.2 Prices are exclusive of delivery charges. Delivery charges are shown in the shopping basket before the order is finalised. Delivery within Switzerland is free of charge for orders totalling CHF 120 or more.

4.3 The price displayed in the online shop at the time of ordering shall prevail. Promotions, discounts and special prices are valid only for the specified duration and whilst stocks last.

4.4 Obvious errors in pricing, spelling or calculation entitle PWR Pro to withdraw from the contract.

5. Payment

5.1 The payment methods displayed at checkout are available, in particular credit card (Visa, Mastercard, American Express), TWINT, PayPal, Apple Pay, Google Pay, PostFinance Pay, Klarna and advance payment by bank transfer. PWR Pro reserves the right not to offer certain payment methods in individual cases.

5.2 In the case of payment in advance, the invoice amount must be transferred within 7 days of the order date. If payment is not received by the deadline, PWR Pro may cancel the order.

5.3 In the event of late payment, the customer shall owe default interest at a rate of 5% per annum without the need for a dunning notice (Article 104 of the Swiss Code of Obligations (OR)). From the second reminder onwards, a reminder fee of CHF 20.– shall be charged. Any further debt collection and enforcement costs shall be borne by the customer.

5.4 A credit check may be carried out for certain payment methods. For payments via external providers (e.g. Klarna, PayPal), their own terms and conditions also apply. PWR Pro is entitled to assign claims to payment service providers or debt collection agencies.

5.5 The customer may only set off claims that are undisputed or have been legally established.

6. Delivery, delivery times, transfer of risk

6.1 Deliveries are made to Switzerland and Liechtenstein. Deliveries to other countries are made only by prior arrangement; any customs duties, import charges and taxes shall be borne in full by the customer.

6.2 Orders are generally dispatched via Swiss Post. Orders are usually ready for dispatch within 1–2 working days of receipt of payment; delivery usually takes place within 1–3 working days. These figures are indicative and do not constitute guaranteed delivery times.

6.3 Partial deliveries are permitted, provided this is reasonable for the customer. This shall not result in any additional delivery charges for the customer.

6.4 If PWR Pro is in default of delivery, the customer shall set a reasonable grace period. Once this period has elapsed without action, the customer may withdraw from the contract and shall be refunded any payments already made. Any further claims shall only arise within the scope of Clause 14.

6.5 For consumers, the risk of accidental loss and accidental deterioration passes to the customer upon handover of the goods. For business customers, the risk passes to the transport company upon handover.

6.6 If a consignment cannot be delivered due to incorrect or incomplete address details, failure to collect it or refusal to accept it, the customer shall bear the costs of the return shipment and any subsequent redelivery.

7. Retention of title

The goods delivered remain the property of PWR Pro until all claims arising from the relevant contract have been paid in full. PWR Pro is entitled to have the retention of title entered in the relevant register.

8. Inspection and Notification of Defects

8.1 The customer must inspect the goods immediately upon receipt. Obvious defects, damage caused in transit, incorrect deliveries or short deliveries must be reported to PWR Pro in writing (email is sufficient) within 7 days of receipt, stating the order number, the batch number and – where possible – including photographs.

8.2 Hidden defects must be reported immediately upon discovery. If no timely notice of defect is given, the goods shall be deemed to have been accepted (Article 201 of the Swiss Code of Obligations (OR)).

8.3 In the event of visible transport damage, the consignment must also be reported immediately to the delivery service. Failure to do so does not affect the customer’s statutory rights, but it does make it easier for PWR Pro to assert its own claims against the carrier.

9. Warranty

9.1 The statutory warranty under Article 197 et seq. of the Swiss Code of Obligations (OR) applies. The limitation period is two years from the date of delivery. In the case of foodstuffs and food supplements, the warranty is effectively limited to the best-before date or use-by date stated on the packaging, provided that the storage instructions have been followed.

9.2 In the event of a valid defect, PWR Pro shall, at its discretion, provide a replacement, grant a price reduction or refund the purchase price. If the replacement fails, the customer may withdraw from the contract.

9.3 The following, in particular, do not constitute defects and are excluded from the warranty:

improper storage by the customer (heat, direct sunlight, moisture);
Use after the best-before date;
natural variations arising from the production process in colour, taste, smell, consistency, clumping of powders, sedimentation or solubility, particularly in the case of natural flavourings and raw materials;
personal dislike of the taste or texture.

9.4 Warranties in the legal sense shall only apply if they have been expressly provided in writing by PWR Pro for the product in question.

10. Voluntary right of return

10.1 Under Swiss law, there is no statutory right of withdrawal or return when purchasing via an online shop (Art. 40a et seq. of the Swiss Code of Obligations (OR) applies only to doorstep and similar sales, as well as to telephone sales). PWR Pro voluntarily grants the following right of return.

10.2 The customer may return products innert 14 days of receipt provided they are unopened, unused, in their original packaging, with the original seal intact and in a condition suitable for resale.

10.3 The following are excluded from the right of return:

food, drinks and food supplements that have been opened or unsealed (for reasons of hygiene and food safety);
Products whose best-before date is less than three months in the future;
personalised items or items made to the customer’s specifications;
Vouchers;
clearance and special items marked as such.

10.4 Returns must be notified in advance by email to info@pwrpro.ch, quoting the order number. The customer bears the costs and risk of the return, except in the event of a defect, an incorrect delivery or damage in transit.

10.5 Refunds will be issued within 14 days of receipt and inspection of the returned goods, via the original payment method. If the right to free delivery lapses as a result of the return, PWR Pro may deduct the original shipping costs.

11. Products, Quality and Instructions for Use

11.1 Food supplements are not a substitute for a balanced and varied diet or a healthy lifestyle. Do not exceed the stated recommended daily dose. Keep out of reach of children.

11.2 PWR Pro’s products are foodstuffs within the meaning of Swiss food legislation and are not medicinal products. They are not intended for the prevention, treatment or cure of diseases. In the event of pregnancy, breastfeeding, existing medical conditions, allergies or the concurrent use of medication, medical or specialist advice should be sought prior to consumption.

11.3 The information on the label of the delivered packaging is solely authoritative, in particular regarding ingredients, allergens, nutritional values, recommended intake and use-by date. Information provided in the online shop is for guidance only and may vary due to changes in formulation or packaging.

11.4 PWR Pro has its own-brand products analysed on a batch-by-batch basis by accredited laboratories (ISO 17025). Certificates of analysis for a specific batch will be provided on request.

11.5 Note for competitive athletes: PWR Pro carefully selects raw materials and production partners. However, contamination with substances relevant to doping can never be completely ruled out along the supply chain, unless a product is expressly certified (e.g. the Cologne List). Under the applicable anti-doping regulations, competitive athletes are personally responsible for the products they consume. PWR Pro’s liability is limited in accordance with clause 14.

11.6 We reserve the right to make changes to the formulation, packaging, pack size or product range at any time. Minor deviations that are reasonable for the customer do not constitute a defect.

11.7 In the case of third-party brand products, PWR Pro acts as a distributor. Product information is provided by the respective manufacturer or importer; the latter bears responsibility as the party placing the product on the market.

11.8 Images in the online shop are for illustrative purposes only. Colour variations may occur for technical reasons.

12. Vouchers, discount codes and bonus points

12.1 Promotional and discount codes are issued free of charge as part of promotional campaigns; they are valid for a limited period, can be redeemed only once and only in the online shop, cannot be combined with other promotions and are not redeemable for cash. Any minimum order value must be observed. If the minimum order value is not met following a return, the discount granted may be offset on a pro rata basis.

12.2 Gift vouchers are transferable, redeemable within the statutory limitation period and not redeemable for cash. Any remaining balance will remain on the voucher.

12.3 Bonus points are credited under the terms of the currently valid programme. There is no legal entitlement to the crediting, redemption or continuation of the programme. Points are non-transferable and cannot be exchanged for cash. They expire upon deletion of the customer’s account and after 12 months of inactivity. PWR Pro may amend or terminate the programme subject to reasonable notice.

12.4 In the event of misuse (in particular multiple registrations, automated redemption, or trading in codes), PWR Pro may cancel credit notes, cancel orders and suspend customer accounts.

13. Customer account

The customer is obliged to provide truthful and complete information upon registration, to keep this information up to date and to treat their login details as confidential. In the event of suspected misuse, PWR Pro may suspend or delete the account.

14. Liability

14.1 To the extent permitted by law, PWR Pro shall only be liable for damages resulting from wilful misconduct or gross negligence.

14.2 Liability for indirect damage, consequential damage arising from defects, loss of profit, loss of data and claims by third parties is excluded – to the extent permitted by law.

14.3 Liability for agents and third parties engaged is excluded to the extent permitted by law (Article 101 of the Swiss Code of Obligations (OR)).

14.4 This shall not affect liability under the Product Liability Act, liability for personal injury, or any other mandatory statutory liability.

14.5 PWR Pro accepts no liability for the uninterrupted availability, accuracy or up-to-date nature of the online shop.

15. Force majeure

Events of force majeure (including, but not limited to, natural disasters, epidemics, official orders, raw material shortages, strikes, cyber-attacks, and the failure of transport or production partners) shall release PWR Pro from its affected performance obligations for the duration of such events. If the event lasts for more than 60 days, either party may withdraw from the contract; any payments already made will be refunded.

16. Data Protection

The processing of personal data is governed by the Swiss Data Protection Act (DSG) and – where applicable – the GDPR. Further details can be found in the Privacy Policy , which forms an integral part of these General Terms and Conditions.

17. Intellectual Property

All rights to the PWR Pro trademark, recipes, packaging designs, texts, images, videos and other content on the online shop are held by PWR Pro or the respective rights holders. Any use, reproduction or adaptation without prior written consent is prohibited.

18. Amendments to these Terms and Conditions

PWR Pro may amend these Terms and Conditions at any time. The version published at the time of placing an order shall apply to that order. Amendments shall not have retroactive effect on contracts already concluded.

19. Final Provisions

19.1 The contract language is German. Translations of these Terms and Conditions are provided for information purposes only; in the event of any discrepancies, the German version shall prevail.

19.2 Should any individual provisions of these General Terms and Conditions be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that most closely approximates the economic purpose.

19.3 Swiss law shall apply exclusively, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and to the exclusion of conflict-of-law rules. Mandatory consumer protection provisions at the customer’s habitual residence remain reserved.

19.4 The exclusive place of jurisdiction is the registered office of PWR Pro in Schinznach-Dorf (Canton of Aargau), unless mandatory statutory places of jurisdiction – in particular the consumer court under Article 32 of the Swiss Code of Civil Procedure (ZPO) – preclude this.

19.5 PWR Pro is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. In the event of a complaint, the customer should first contact info@pwrpro.ch directly – we usually manage to find a solution.

Power Pro Nutrition GmbH, Schinznach-Dorf – Version 2.0